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My Sonic/FIIO Warranty Repair has become a black hole, you know the kind...
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I had a FIIO X3II get the dreaded "not seen as storage" defect. Sonic said to ship it in and wait a month for a warranty repair. Now, almost 4 months later, my FIIO is not repaired not returned to me AND Sonic fails to escalate my situation to someone who cares OR even communicate with me about it any longer. I am severely used and disappointed and without my X3II for far too long! I am posting my experience here for you to be aware.
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Business's response - by Sonic Electronix, INCon 1/19/2017
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We deeply apologize for the lack of communication on our part. Transparent and excellent customer service is something we pride ourselves on. We will be contacting you soon to figure out what is going on with this situation and offer you a solution.
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